![]() Replace the Exchange Server service support file Right-click the EMSMDB32.dll file, select Rename, and then add the. The folder path to the EMSMDB32.dll file will vary, depending on the version and bit-value of the Office product installed. Locate C:\Program Files(x86)\Microsoft Office\root\Office16 or C:\Program Files\Microsoft Office\root\Office16. Remove or rename the Exchange Server service support file To replace the damaged service support file, you must either remove or rename the file, and then replace the removed or renamed file with the original service support file. If you're still not able to restore offline folder synchronization, the Microsoft Exchange Server service support file might be damaged. Replace a damaged Exchange Server support file Then, synchronize the offline folders again. ![]() Follow the steps in How to rebuild the OST file. If all the folders except the Inbox folder are synchronized, or if you're not able to synchronize the folders, you might have a damaged.
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